1. Delivery Scope and Courier Partners Alpha Mall ("the Company") is proud to offer nationwide shipping across Pakistan. To ensure secure and timely delivery, we have partnered with top-tier logistics providers, including TCS and Leopards Courier.
2. Shipping Charges We offer a simple and transparent flat shipping rate of Rs. 250/- per order across Pakistan, regardless of the package weight, size, or number of items. The shipping cost will be clearly displayed at checkout before you complete your purchase.
3. Processing and Delivery Timeframes
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Processing Time: All orders are subject to a standard processing time of 1 to 2 business days upon order confirmation.
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Delivery Time: Once dispatched, the estimated transit time for our Fast Shipping is 5 to 7 business days, depending on the destination city and local courier routes.
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Please note that business days exclude Sundays and gazetted public holidays.
4. Order Tracking Upon dispatch of your order, a tracking number or consignment note number will be provided via email or SMS, allowing you to monitor the status of your shipment through the respective courier’s official website.
5. Delays and Force Majeure While we make every commercially reasonable effort to deliver your order within the stipulated 5 to 7-day timeframe, Alpha Mall shall not be held liable for delivery delays caused by external factors beyond our control. These include, but are not limited to, extreme weather conditions, natural disasters, strikes, civil unrest, or operational disruptions experienced by our courier partners.