Alpha Mall is committed to ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, our Returns Policy is designed to offer a fair and legally compliant resolution.
1. Eligibility for Returns Customers are entitled to initiate a return request within seven (7) calendar days from the date of delivery. To be eligible for a return, the following strict conditions must be met:
- The product must be strictly unused, unworn, unwashed, and in the exact same condition that you received it.
- The product must be in its original packaging, with all original tags, protective seals, manuals, and accessories intact.
- Certain items (e.g., perishable goods, intimate apparel, customized items, and clearance sale items) may be exempt from returns due to hygiene and safety standards.
2. Return Procedure To initiate a return, you must submit a formal return request by emailing us at sales@alphamall.biz. Your email must include:
- Your full name and contact details.
- The Order ID (provided in your confirmation email).
- A clear statement explaining the reason for the return.
- Photographic evidence of the product and its packaging (especially if claiming a defect or damage).
3. Inspection and Approval Once your return request is received, our team will review the details and provide you with a Return Authorization and shipping instructions. Upon receiving the returned item, it will undergo a comprehensive quality inspection. Alpha Mall reserves the right to reject a return if the item is found to be used, damaged by the customer, or missing its original packaging.
4. Refunds and Exchanges If the return is approved, we will process a refund to your original method of payment or via bank transfer within 7-10 business days. Alternatively, you may opt for a product exchange or store credit, subject to stock availability.
Note: Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.